Refund policy

EYEBALL Sportswear Return & Refund Policy

At Eyeball Sportswear, we take pride in creating quality athletic apparel that inspires faith, passion, and purpose. We want you to love your purchase and appreciate your support of our small business.

Please review our return and refund policy before placing your order.

STANDARD RETURNS

We accept returns on eligible, non-customized merchandise within 30 days of the original purchase date.

To qualify for a return:

  • Items must be unworn, unwashed, and in their original condition.
  • Merchandise must be free of stains, odors, pet hair, and damage.
  • Proof of purchase is required.
  • Returns must be requested within 30 days of the original purchase date.

Returns that do not meet these requirements may be declined.

CUSTOM & PERSONALIZED ORDERS

ALL CUSTOM ORDERS ARE FINAL SALE.

Because custom merchandise is made specifically for you, we do not accept returns or exchanges on personalized products.

This includes:

  • Custom screen-printed apparel
  • Embroidered merchandise
  • Personalized names, numbers, or logos
  • Team and organization orders
  • Specially requested designs or modifications

Please carefully review all sizes, colors, spelling, and customization details before submitting your order.

If we make an error in your customization or your merchandise arrives defective, please contact us so we can make it right.

SIZE EXCHANGES

We encourage customers to review our sizing charts before ordering.

Exchanges for incorrect sizes may be accepted on eligible, non-customized merchandise within 30 days of purchase, subject to product availability.

Customers are responsible for return shipping costs associated with size exchanges.

Custom orders are not eligible for size exchanges.

DAMAGED OR INCORRECT ITEMS

We carefully inspect our merchandise before shipping.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and photographs of the merchandise.

We will review the issue and work toward an appropriate resolution, including replacement or refund when applicable.

REFUNDS

Once your return is received and inspected, we will notify you of its approval status.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after refund processing for the credit to appear, depending on your financial institution.

Original shipping charges are nonrefundable unless the return is due to an error on our part.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the merchandise was defective or an incorrect item was shipped.

We recommend using a trackable shipping service.

SALE & CLEARANCE ITEMS

All clearance and final-sale merchandise is nonreturnable and nonrefundable, except where required by law.

ORDER CANCELLATIONS

Orders may be canceled before production or fulfillment begins.

Once production has started on a custom order, cancellation may no longer be possible.

CONTACT US

If you have questions about your order, returns, or customization, please contact us through our website:

EyeballSportswear.com

We appreciate your business and your support of Eyeball Sportswear.

Wear Your Testimony One Sport at a Time.

Faith. Passion. Purpose.